General Terms and Conditions

of Entenfellner und Partner GmbH, Georg-Reitinger-Straße 7, 4609 Thalheim bei Wels, Austria (FN 136849 z, Landesgericht Wels, VAT ID ATU39176609), e-mail office@booxit.cloud, phone +43 7242 41151 ("we", "us"), for the BOOXit online shop at shop.booxit.cloud. Version of 7 September 2026.

1. Scope and definitions

1.1 These Terms and Conditions apply to all contracts concluded through the online shop at shop.booxit.cloud between us and our customers. The version in force at the time of the order applies.

1.2 "Consumer" means a natural person who orders for purposes outside their trade, business or profession (§ 1 KSchG). "Business customer" means any other customer. Provisions marked as applying to consumers only do not apply to business customers, and vice versa.

1.3 Deviating, conflicting or supplementary terms of the customer do not become part of the contract unless we expressly agree to them in writing. This applies to business customers even if we deliver without reservation while being aware of their terms.

1.4 The contract language is English.

2. Conclusion of contract

2.1 The presentation of products in the online shop is not a binding offer but an invitation to the customer to place an order.

2.2 To order, place products in the cart, log in or order as a guest, enter your billing and delivery address, choose shipping and payment method and review your order on the confirmation page. You can correct input errors at any time before ordering by using the "back" function of your browser or the edit links on the confirmation page. By clicking the button that completes the order (marked as an order with an obligation to pay) you place a binding offer to buy the goods in the cart. Before doing so you must confirm that you have read these Terms and Conditions and, as a consumer, that you have taken note of the withdrawal instructions.

2.3 We confirm receipt of the order by an automatic e-mail immediately after it is placed. This receipt confirmation is not yet an acceptance of your offer. The contract is concluded when we accept the order by a separate order confirmation e-mail, by requesting payment, or by dispatching the goods, whichever comes first, and in any case within five working days of the order. If we do not accept the order within that time, you are no longer bound by it and any payment already made is refunded without delay.

2.4 We store the text of the contract (order data and these Terms) and send it to you by e-mail with the order confirmation. Registered customers can also view their orders in their customer account. These Terms can be saved and printed at any time from the link in the footer of the shop.

2.5 Orders are accepted only from customers who are at least 18 years old.

3. Prices

3.1 All prices are stated in euros and include the statutory Austrian value-added tax (currently 20 %). Where a product shows tier prices, both the price including and excluding VAT are shown; the applicable tier depends on the total quantity of that product in the order.

3.2 Prices do not include shipping costs. Shipping costs depend on the destination country and the number of boxes in the order; they are listed on the page Shipping and payment and shown in the cart and on the order confirmation page before you place the order.

3.3 The price stated at the time of the order applies. Obvious errors in price presentation entitle us to decline the order under clause 2.3; if the error is only discovered after acceptance, we will inform you and offer you the choice between the correct price and free cancellation.

4. Payment

4.1 The payment methods available for your order are shown at checkout. We currently offer:

• Advance bank transfer ("paid in advance") to Entenfellner und Partner GmbH, IBAN AT64 3477 0000 0573 9024, BIC RZOOAT2L770. The bank details are also shown on the confirmation page and in the order confirmation e-mail. The goods are reserved for you and dispatched once the full amount has been credited to our account. If payment has not been received within ten days of the order, we may withdraw from the contract and release the goods.
• PayPal and credit or debit card, processed through Shopware Payments in cooperation with PayPal (Europe) S.à r.l. et Cie, S.C.A. The amount is charged when the order is placed; the terms of the respective payment provider also apply.

4.2 Invoices are issued electronically as a PDF document sent by e-mail and available in the customer account, to which the customer agrees.

4.3 In the event of late payment, consumers owe statutory default interest of 4 % per year (§ 1000 ABGB); business customers owe default interest of 9.2 percentage points above the base interest rate (§ 456 UGB). In addition, we may charge the necessary costs of appropriate out-of-court collection measures (§ 1333 ABGB), in particular reasonable reminder fees.

4.4 Business customers may set off only undisputed or legally established claims. Consumers may set off against our claims in the cases of § 6 (1) no. 8 KSchG.

5. Shipping, dispatch date and delivery

5.1 We deliver to Austria and to the EU member states that can be selected as delivery country at checkout. Delivery is made to the delivery address stated in the order; collection is not offered. Other countries and quantities above 1,000 boxes on request.

5.2 Shipping costs are charged per order according to the destination zone and the number of boxes, as listed on the page Shipping and payment. Orders of up to 20 boxes are shipped as parcels; from 21 boxes we ship on Euro pallets by freight forwarder, delivered to the kerbside at the delivery address. The forwarder arranges the delivery date by phone, for which we require a phone number at checkout.

5.3 Dispatch date. The BOOXit Box 6420 is launched on 20 September 2026. All orders placed before that date are dispatched on 20 September 2026; this dispatch date is shown on the product page and in the order confirmation. Orders placed from 20 September 2026 onwards are dispatched within 1–2 working days after the order or, for advance bank transfer, after the payment has been credited to our account.

5.4 Delivery times after dispatch are stated on the page Shipping and payment for each destination zone (parcels: 2–5 working days within Austria, up to 4–8 working days in the most distant EU zone; pallets: 3–10 working days). For consumers, we deliver at the latest within 30 days after the dispatch date under clause 5.3; if the dispatch date is postponed by more than 14 days, we will inform you and a consumer may withdraw from the contract free of charge and receive a full refund of any payment made.

5.5 If a product ordered is not available through no fault of ours, we will inform you without delay and refund any payment already made. We do not deliver substitute goods without your consent.

5.6 We may make partial deliveries where this is reasonable for the customer; no additional shipping costs arise for the customer from partial deliveries we initiate.

5.7 Transfer of risk: for consumers, the risk of loss of or damage to the goods passes when the goods are delivered to the consumer or to a third party designated by the consumer other than the carrier (§ 7b KSchG). For business customers, the risk passes on handover of the goods to the carrier or forwarder.

5.8 If delivery fails because the customer gave an incorrect address or did not accept the goods, the customer bears the costs of the failed delivery and of any re-delivery, unless the customer is not responsible for the failure. For pallet deliveries, waiting time and a second delivery attempt caused by the customer are charged at the forwarder's actual cost.

5.9 Business customers must inspect the goods on receipt and report visible transport damage to the carrier and to us immediately; the notification duty of § 377 UGB applies. Consumers are asked, but not obliged, to report transport damage to us promptly so that we can pursue claims against the carrier.

6. Retention of title

The goods remain our property until the purchase price has been paid in full. Business customers may resell the goods in the ordinary course of business but assign to us in advance all claims against their customers arising from such resale up to the amount of our claim.

7. Right of withdrawal for consumers

Consumers have a statutory right of withdrawal of 14 days under the FAGG. The withdrawal instructions, the exceptions, the model withdrawal form and the information that the consumer bears the direct cost of returning the goods are set out on the page Right of withdrawal, which forms part of these Terms.

8. Warranty

8.1 Consumers. The statutory warranty rules apply, in particular the Austrian Consumer Warranty Act (VGG). The warranty period for goods is two years from delivery. If a defect becomes apparent within one year of delivery, it is presumed to have existed at the time of delivery, unless this presumption is incompatible with the nature of the goods or the defect. Consumers may first demand repair or replacement; if this is not possible or is refused or not carried out within a reasonable time, they may demand a price reduction or, unless the defect is minor, terminate the contract.

8.2 Business customers. The warranty provisions of §§ 922 ff. ABGB apply with the following modifications: the warranty period is one year from delivery; the presumption of § 924 ABGB is excluded; the business customer bears the burden of proving that the defect existed at delivery; we may choose between repair, replacement or price reduction; recourse under § 933b ABGB is excluded; and claims require timely notification under § 377 UGB.

8.3 Wear and tear from normal use, damage caused by improper handling, overloading beyond the stated load limits, use outside the specifications in the product documentation, or modifications by the customer are not defects.

8.4 Statements in product descriptions are descriptions of characteristics and are not guarantees within the meaning of § 9b KSchG or § 880a ABGB. A guarantee exists only if we expressly designate it as such; it applies in addition to, and does not restrict, the statutory warranty.

9. Liability

9.1 We are liable without limitation for damage caused intentionally or by gross negligence, for personal injury, and under the Austrian Product Liability Act (PHG).

9.2 Liability for slight negligence is excluded, except for personal injury and, towards consumers, except where liability cannot be excluded under mandatory law (in particular § 6 (1) no. 9 KSchG).

9.3 Towards business customers, liability for indirect damage, consequential damage, loss of profit, loss of data and third-party claims is excluded, and the total liability per order is limited to the order value, in each case unless caused intentionally or by gross negligence.

9.4 The customer is responsible for using the products in accordance with the product documentation, in particular with regard to load limits, stacking, locking and use in the intended environment.

10. Data protection

We process personal data in accordance with the GDPR and the Austrian Data Protection Act. Details, including the payment and shipping providers we share data with, are set out in our privacy policy.

11. Applicable law and place of jurisdiction

11.1 Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG) and the conflict-of-law rules of private international law. For consumers who have their habitual residence in another EU member state, this choice of law does not deprive them of the protection afforded by mandatory provisions of the law of that state (Art. 6 (2) Rome I Regulation).

11.2 For consumers, the statutory places of jurisdiction apply (§ 14 KSchG; Art. 17 ff. Brussels Ia Regulation). For business customers, the court with subject-matter jurisdiction in 4600 Wels, Austria, has exclusive jurisdiction; we are also entitled to sue the business customer at its general place of jurisdiction.

12. Complaints and dispute resolution

Please address complaints to office@booxit.cloud or +43 7242 41151. Pursuant to § 19 AStG we inform you that we are neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration board. Consumers may nevertheless contact the Internet Ombudsstelle (www.ombudsstelle.at) or the Verbraucherschlichtung Austria (www.verbraucherschlichtung.at).

13. Final provisions

13.1 Should individual provisions of these Terms be or become invalid, the validity of the remaining provisions is not affected. Towards business customers, an invalid provision is replaced by a valid one that comes closest to its economic purpose.

13.2 Amendments to these Terms apply to orders placed after their publication in the shop.